JTNOC – Junos Troubleshooting in the NOC
Price: $3,795.00
4 Days
Course Overview
This instructor-led four-day course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, troubleshooting the data plane and control plane on devices running the Junos operating system, securing the control plane, staging and acceptance methodology, troubleshooting routing protocols, monitoring the network, troubleshooting vMX devices, working with JTAC, and using Automated Support and Prevention (ASAP). This course uses virtual MX devices in the lab.Target Audience
The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.Objectives
After successfully completing this course, you should be able to:- Reduce the time it takes to identify and isolate the root cause of an issue impacting your network.
- Gain familiarity with Junos products as they pertain to troubleshooting.
- Become familiar with online resources valuable to Junos troubleshooting.
- Gain familiarity with Junos tools used in troubleshooting.
- Identify and isolate hardware issues.
- Troubleshoot problems with the control plane.
- Troubleshoot problems with interfaces and other data plane components.
- Describe the staging and acceptance methodology.
- Troubleshoot routing protocols.
- Describe how to monitor your network with SNMP, RMON, Junos Traffic Vision (formerly known as JFlow), and port mirroring.
- Become familiar with JTAC procedures.
Course Outline
DAY ONE Chapter 1: Course Introduction Chapter 2: Troubleshooting as a Process- Before You Begin
- The Troubleshooting Process
- Challenging Network Issues
- The Troubleshooting Process Lab
- The Junos OS
- Control Plane and Data Plane
- Field-Replaceable Units
- Junos Product Families
- Lab: Identifying Hardware Components
- Troubleshooting Tools
- Best Practices
- Lab: Using Monitoring Tools and Establishing a Baseline
- Hardware Troubleshooting Overview
- Memory and Storage
- Boot Monitoring
- Hardware-Related System Logs
- Chassis and Environmental Monitoring
- Lab: Monitoring Hardware and Environmental Conditions
- Control Plane Review
- System and User Processes
- Monitoring Routing Tables and Protocols
- Monitoring Bridging
- Monitoring the Address Resolution Protocol
- Lab: Control Plane Monitoring and Troubleshooting
- Protection Overview
- DDOS Protection
- Loopback Filter
- Lab: Control Plane Monitoring and Troubleshooting
- Interface Properties
- General Interface Troubleshooting
- Ethernet Interface Troubleshooting
- Lab: Monitoring and Troubleshooting Ethernet Interfaces
- Definition of a Data Plane Problem
- Data Plane Components
- Data Plane Forwarding
- Load-Balancing Behavior
- Firewall Filters and Policers
- Data Plane Troubleshooting Case Study
- Lab: Isolate and Troubleshoot PFE Issues
- Initial Inspection and Power-on
- General System Checks
- Interface Testing
- Troubleshooting OSPF
- Troubleshooting BGP
- Troubleshooting Routing Loops and Route Oscillation
- Lab: Troubleshooting Routing Protocols
- High Availability Overview
- Graceful Routing Engine Switchover
- Graceful Restart
- Nonstop Active Routing and Bridging
- Unified In-Service Software Upgrade
- SNMP
- RMON
- Telemetry
- Flow Monitoring
- Lab: Monitoring the Network
- vMX Overview
- Troubleshooting
- Lab: Monitoring vMX
- Opening a Support Case
- Customer Support Tools
- The Content of a PR
- Transferring Files to JTAC
- Overview
- Service Now
- Service Insight
- Lab: Automated Support and Prevention
- Interface Troubleshooting Chart
- Troubleshooting Various Interface Types