Course Overview
This course, based on the ITIL best practice service lifecycle approach, provides IT Managers, Practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.
Course Outline
Lesson 1: Service Lifecycle
Lesson 2: Service Strategy
Lesson 3: Service Design
Lesson 4: Service Transition
Lesson 5: Service Operation
Lesson 6: Continual Service Improvement
Target Audience
This course is designed for IT professionals and consultants.
Prerequisites
There are no prerequisites required for this course.