Outlook 2010 - Level 3

In this ILT Series course, rated 5.0/5.0 in overall quality by ProCert Labs, students will learn how to subscribe to RSS news feeds and use the Outlook Social Connector to stay current with colleagues. Students will also learn how to manage their mailboxes and archive their mail, create and work with notes and Journal entries, share Outlook calendars and contacts, create e-mail templates, and use mail merge to send personalized messages to groups of contacts.

This course will help students prepare for the Microsoft Office Specialist exam for Outlook 2010 (exam 77-884). For comprehensive certification training, students should complete the Basic, Intermediate, and Advanced courses for Outlook 2010.

Unit 1:Collaboration

Topic A:Connecting with colleagues via Outlook Social Connectors

• Examining the available OSCs
• Creating your SharePoint profile
• Connecting Outlook to your SharePoint profile
• Using the People Pane to connect to a colleague
• Monitoring your colleague’s status
• Viewing My Site contacts

Topic B:Staying informed with RSS

• Subscribing to RSS feeds
• Reading a story and updating a feed
• Changing and removing RSS feeds

Unit 2:Mailbox management

Topic A:Managing your mailboxv

• Importing messages so you have data to manage
• Deleting messages and attachments
• Deleting the contents of automatic folders
• Cleaning up duplicate messages
• Compacting your mailbox

Topic B:Archiving your mail

• Archiving mail messages to a local file
• Opening an archive file
• Archiving mail messages to a file automatically
• Archiving to the archive mailbox

Unit 3:The Notes and Journal folders

Topic A:Recording information with notes

• Creating and modifying notes
• Forwarding notes
• Customizing notes
• Printing notes
• Assigning a contact to a note

Topic B:Tracking activities with the Journal

• Configuring the Journal to record entries automatically
• Creating activity that will be recorded in the Journal
• Viewing Journal entries
• Creating a Journal entry manually
• Opening a Journal entry and the item it refers to
• Noting work performed with a Journal entry

Unit 4:Calendars and contacts

Topic A:Managing your calendar

• Adding an appointment to your calendar
• Sharing calendars
• Permitting another user to manage your calendar
• Delegating access to your calendar
• Removing a delegate
• Accessing your SharePoint calendar in Outlook

Topic B:Managing contacts

• Sharing contacts and Contacts folders
• Exporting contacts
• Creating a SharePoint contact list
• Connecting your SharePoint contact list to Outlook

Unit 5:Mail merges and templates

Topic A:Performing mail merges

• Importing contacts to use in a mail merge
• Creating a mail merge
• Inserting a merge field
• Sending the merged message

Topic B:Working with templates

• Creating an e-mail template
• Showing the Developer tab
• Sending a message based on a template
• Adding a field code to your template

This course assumes that you are proficient with Windows to manage information on your computer and that you have an intermediate knowledge of Outlook. The following courses, or equivalent knowledge, are required:

• Microsoft Office Outlook 2010: Level 1
• Microsoft Office Outlook 2010: Level 2