Course Description
In this course, students will install, upgrade, repair, configure, optimize, troubleshoot, and perform preventative maintenance on basic personal computer hardware and operating systems.
Who Should Attend
The target student is anyone with basic computer user skills who is interested in obtaining a job as an IT professional or PC technician. Possible job environments include mobile or corporate settings with a high level of face-to face client interaction, remote-based work environments where client interaction, client training, operating systems, and connectivity issues are emphasized, or settings with limited customer interaction where hardware activities are emphasized. In addition, this course will help prepare students to achieve a CompTIA A+ Certification.
Objective
Upon completion of this course, students will be able to:
- Identify the components of standard desktop personal computers.
- Identify fundamental components and functions of personal computer operating systems.
- Identify best practices followed by professional personal computer technicians.
- Install and configure computer components.
- Install and configure system components.
- Maintain and troubleshoot peripheral components.
- Troubleshoot system components.
- Install and configure operating systems.
- Maintain and troubleshoot installations of Microsoft Windows.
- Identify network technologies.
- Install and manage network connections.
- Support laptops and portable computing devices.
- Support printers and scanners.
- Identify personal computer security concepts.
- Support personal computer security.
Course Outline
Lesson 1: Personal Computer Components
- Personal Computer Components
- System Unit Components
- Storage Devices
- Personal Computer Connection Methods
Lesson 2: Operating System Fundamentals
- Personal Computer Operating Systems
- Windows User Interface Components
- Windows File System Management
- Windows System Management Tools
Lesson 3: PC Technician Professional Best Practices
- Tools of the Trade
- Electrical Safety
- Environmental Safety and Materials Handling
- Perform Preventative Maintenance
- Diagnostics and Troubleshooting
- Professionalism and Communication
Lesson 4: Installing and Configuring Peripheral Components
- Install and Configure Display Devices
- Install and Configure Input Devices
- Install and Configure Adapter Cards
- Install and Configure Multimedia Devices
Lesson 5: Installing and Configuring System Components
- Install and Configure Storage Devices
- Install and Configure Power Supplies
- Install and Configure Memory
- Install and Configure CPUs
- Install and Configure System Boards
Lesson 6: Maintaining and Troubleshooting Peripheral Components
- Troubleshoot Display Devices
- Maintain and Troubleshoot Input Devices
- Troubleshoot Adapter Cards
- Troubleshoot Multimedia Devices
Lesson 7: Troubleshooting System Components
- Troubleshoot Storage Devices
- Troubleshoot Power Supplies
- Troubleshoot Memory
- Troubleshoot CPUs
- Troubleshoot System Boards
Lesson 8: Installing and Configuring Operating Systems
- Install Microsoft Windows
- Upgrade Windows
- Add Devices to Windows
- Optimize Windows
Lesson 9: Maintaining and Troubleshooting Microsoft Windows
- Operating System Utilities
- Maintain Microsoft Windows
- Troubleshoot Microsoft Windows
- Recover Microsoft Windows
Lesson 10: Network Technologies
- Network Concepts
- Network Communications
- Network Connectivity
- Internet Technologies
Lesson 11: Installing and Managing Network Connections
- Create Network Connections
- Install and Configure Web Browsers
- Maintain and Troubleshoot Network Connections
Lesson 12: Supporting Laptops and Portable Computing Devices
- Laptop and Portable Computing Device Components
- Install and Configure Laptops and Portable Computing Devices
- Maintain and Troubleshoot Laptops and Portable Computing Devices
Lesson 13: Supporting Printers and Scanners
- Printer and Scanner Technologies
- Printer and Scanner Components
- Printer and Scanner Processes
- Install and Configure Printers and Scanners
- Maintain and Troubleshoot Printers and Scanners
Lesson 14: Personal Computer Security Concepts
- Security Fundamentals
- Security Protection Measures
- Data and Physical Security
- Wireless Security
- Social Engineering
Lesson 15: Supporting Personal Computer Security
- Install and Configure Security Measures
- Maintain and Troubleshoot Security Measures
Prerequisites
Students taking this course should have the following skills:
End-user skills with Windows-based personal computers, including the ability to:
- Browse and search for information on the Internet.
- Start up and shut down the computer.
- Log on to a computer and computer network.
- Run programs. Move, copy, delete, and rename files in Windows Explorer.
- Basic knowledge of computing concepts, including: The difference between hardware and software. The functions of software components, such as the operating system, applications, and file systems. The function of a computer network.