Description
- Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course that is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum.
- The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.
Objectives
Upon completing this course, the student will be able to meet these overall objectives:
- Plan and document the most commonly performed maintenance functions in complex enterprise networks
- Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
- Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
- Practice maintenance procedures and fault resolution in switching-based environments
- Practice maintenance procedures and fault resolution in routing-based environments
- Practice maintenance procedures and fault resolution in a secure infrastructure
- Troubleshoot and maintain integrated, complex enterprise networks
Who Should Attend
The primary audience for this course is as follows:
- Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians.
- The secondary audience for this course is as follows:**
- Any individual that is involved in network maintenance and support
Course Outline
Module 1: Planning Maintenance for Complex Networks
- Lesson 1: Applying Maintenance Methodologies
- Maintenance Models and Methodologies
- Models, Procedures, and Supporting Tools
- Lesson 2: Common Maintenance Processes and Procedures
- Essential Network Maintenance Tasks
- Maintenance Planning
- Change Control
- Documentation
- Disaster Recovery
- Network Monitoring and Performance Measurement
- Lesson 3: Network Maintenance Tools, Applications, and Resources
- Fundamental Tools
- Documentation Tools
- Disaster Recovery Tools
- Network Monitoring Tools
- Performance Measurement Tools
- Lab 1-1: Lab Access
Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks
- Lab 2-1: Introduction to Troubleshooting
- Lesson 1: Lab 2-1 Debrief
- Review and Verification
- Consolidation
- Lesson 2: Applying Troubleshooting Methodologies
- Troubleshooting Principles
- Structured Network Troubleshooting
- Common Troubleshooting Approaches
- Troubleshooting Case Study
- Lesson 3: Planning and Implementing Troubleshooting Procedures
- Network Troubleshooting Procedures
- Reporting, Defining, and Assigning Problems
- Gathering Relevant Information
- Analysis of the Gathered Information
- Proposing and Eliminating Problem Causes
- Proposing Hypotheses
- Testing and Verifying a Proposed Hypothesis
- Wrapping Up the Process
- Lesson 4: Integrating Troubleshooting into the Network Maintenance Process
- Troubleshooting and Network Maintenance
- Documentation
- Creating a Baseline
- Communication
- Change Control
Module 3: Maintenance and Troubleshooting Tools and Applications
- Lesson 1: Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
- Selecting and Filtering Information
- Connection Testing
- Hardware Diagnostics
- Lesson 2: Using Specialized Maintenance and Troubleshooting Tools
- Troubleshooting and Supporting Tools
- Traffic Capturing
- Statistics Gathering and Traffic Accounting
- Notification
- Lab 3-1: Maintenance and Troubleshooting Tools
- Lesson 3: Lab 3-1 Debrief
- Review and Verification
- Consolidation
Module 4: Maintaining and Troubleshooting Campus Switching-Based Solutions
- Lesson 1: Troubleshooting VLANs
- LAN Switching Operation
- Switch Data Structures
- Lesson 2: Troubleshooting Spanning Tree
- Spanning Tree and Rapid Spanning Tree
- Analyzing the Spanning-Tree Topology
- Spanning-Tree Failures
- EtherChannel Operation
- Lab 4-1: Layer 2 Connectivity and Spanning Tree
- Lesson 3: Lab 4-1 Debrief
- Review and Verification
- Consolidation
- Lesson 4: Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing
- Inter-VLAN Routing and Multilayer Switching
- Switched Virtual Interfaces and Routed Ports
- Lesson 5: Troubleshooting FHRPs
- Using HSRP for First-Hop Redundancy
- Verifying HSRP Operation
- Using VRRP and GLBP as Alternatives to HSRP
- Lab 4-2: Layer 3 Switching and First-Hop Redundancy
- Lesson 6: Lab 4-2 Debrief
- Review and Verification
- Consolidation
- Lesson 7: Troubleshooting Performance Problems on Switches
- Troubleshooting Physical and Data Link Layer Problems
- Troubleshooting TCAM Problems
- Troubleshooting High CPU Load on Switches
- Lesson 8: References to Additional Campus Switching Technologies in E-Learning
- Preview of E-Learning on Campus Switching Technologies
Module 5: Maintaining and Troubleshooting Routing-Based Solutions
- Lesson 1: Troubleshooting Network Layer Connectivity
- Layer 3 Connectivity Overview
- Layer 3 Data Structures
- Layer 3 to Layer 2 Mapping
- Lesson 2: Troubleshooting EIGRP
- EIGRP Data Structures
- EIGRP Information Flow
- Cisco IOS EIGRP Commands
- Lab 5-1: Layer 3 Connectivity and EIGRP
- Lesson 3: Lab 5-1 Debrief
- Review and Verification
- Consolidation
- Lesson 4: Troubleshooting OSPF
- OSPF Data Structures
- OSPF Information Flow Inside an Area
- OSPF Information Flow from Area to Area
- OSPF Cisco IOS Commands
- Lesson 5: Troubleshooting Route Redistribution
- The Route Redistribution Process
- Verifying Redistribution
- Lab 5-2: OSPF and Route Redistribution
- Lesson 6: Lab 5-2 Debrief
- Review and Verification
- Consolidation
- Lesson 7: Troubleshooting BGP
- BGP Data Structures
- BGP Routing Information Flow
- BGP Cisco IOS Commands
- Lab 5-3: Border Gateway Protocol
- Lesson 8: Lab 5-3 Debrief
- Review and Verification
- Consolidation
- Lesson 9: Troubleshooting Performance Problems on Routers
- Troubleshooting High CPU
- Understanding Cisco IOS Switching Paths
- Troubleshooting Router Memory Issues
- Lab 5-4: Router Performance
- Lesson 10: Lab 5-4 Debrief
- Review and Verification
- Consolidation
- Lesson 11: References to Additional Troubleshooting on NAT and DHCP in E-Learning
- Preview of E-Learning on Additional Routing Technologies
Module 6: Maintaining and Troubleshooting Network Security Solutions
- Lesson 1: Troubleshooting Security Features
- Network and Device Security
- Lab 6-1: Introduction to Network Security
- Lesson 2: Lab 6-1 Debrief
- Review and Verification
- Consolidation
- Lesson 3: Security Features Review
- Troubleshooting Transport Layer Problems
- Cisco IOS Firewall
- Authentication, Authorization, and Accounting
- Lab 6-2: Cisco IOS Security Features
- Lesson 4: Lab 6-2 Debrief
- Review and Verification
- Consolidation
- Lesson 5: References to Additional Security Troubleshooting in E-Learning
- Preview of E-Learning on Additional Security Troubleshooting
Module 7: Maintaining and Troubleshooting Integrated, Complex Enterprise Networks
- Lesson 1: Troubleshooting Complex Environments
- Troubleshooting Complex Networks
- Introduction to Lab 7-1, Troubleshooting Complex Environments
- Lab 7-1: Troubleshooting Complex Environments
- Lesson 2: Lab 7-1 Debrief
- Review and Verification
- Consolidation
Lab Outline
- Lab 1-1: Lab Access
- Lab 2-1: Introduction to Troubleshooting
- Lab 3-1: Maintenance and Troubleshooting Tools
- Lab 4-1: Layer 2 Connectivity and Spanning Tree
- Lab 4-2: Layer 3 Switching and First-Hop Redundancy
- Lab 5-1: Layer 3 Connectivity and EIGRP
- Lab 5-2: OSPF and Route Redistribution
- Lab 5-3: Border Gateway Protocol
- Lab 5-4: Router Performance
- Lab 6-1: Introduction to Network Security
- Lab 6-2: Cisco IOS Security Features
- Lab 7-1: Troubleshooting Complex Environments
Prerequisites
The knowledge and skills that a learner must have before attending this course include the following:
- Cisco CCNA® certification
- In addition to CCNA certification, it is recommended that the student have practical experience in installing, operating, and maintaining Cisco routers and switches in an enterprise environment.
- Knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge. This includes knowledge and experience of the following technologies:
- Layer 2 switching
- Private VLANs, VLAN access control lists, port security
- Switch security issues
- Link aggregation protocols
- Spanning Tree Protocol (STP)
- Multiple Spanning Tree (MST)
- Per VLAN Spanning Tree (PVST)
- Per VLAN Rapid Spanning Tree (PVRST)
- Inter-VLAN routing solutions
- First Hop Redundancy Protocols (FHRPs)
- Hot Standby Router Protocol (HSRP)
- Virtual Router Redundancy Protocol (VRRP)
- Gateway Load Balancing Protocol (GLBP)
- Infrastructure support of wireless, VoIP and video
- Branch office operations
- Enhanced Interior Gateway Routing Protocol (EIGRP)
- Open Shortest Path First (OSPF)
- Layer 3 path control
- Redistribution
- External Border Gateway Protocol (EBGP)
- IP version 6 (IPv6) migration