IUM v8.0 - Implementing Unified Messaging IUM v8.0

The aim of this course, Implementing Cisco Unified Messaging (IUM) v8.0, is to produce competent system engineers for the Cisco Unity product. Upon completion of this course, system engineers will be able to install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations. It is a five day course which includes the content of the AUM course

• Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to use and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system.
• Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation.
• Given an integration scenario with specific components, choose the correct integration type and describe the steps that are needed to complete the integration.
• Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication.
• Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems.

The primary audience for this course is as follows:

• IPC Advanced Channel partners (Field Engineer and System Engineer role): Personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
• Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment

The secondary audience for this course is as follows:

• Channel Partner SEs: Personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
• Cisco SEs: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment

Module 1 of 4: Cisco Unified Messaging System Hardware and Software

• Lesson 1 of 3: Identifying Unified Messaging Server Hardware and Software
  • Cisco Unity Platform Overlays
  • Cisco Unity Supported Platforms List
  • PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG) Hardware

• Lesson 2 of 3: Describing Unified Messaging Architecture
  • Cisco Unity for Exchange Architecture
  • System Software for Cisco Unity for Exchange
  • Client Software for Cisco Unity for Exchange
  • Hardware and Software for Cisco Unity Voice Recognition

• Lesson 3 of 3: Installing Cisco Unity Messaging Software
  • Preinstallation Requirements
  • Using Cisco Unity System Setup Assistant: Prerequisites
  • Permissions Wizard
  • Using Cisco Unity System Setup Assistant: Installation
  • Cisco Unity System Setup
  • License File Wizard
  • Service Configuration Wizard
  • Message Store Configuration Wizard
  • Password Hardening Wizard
  • Cisco Unity Telephony Integration Manager
  • Authentication SSL
  • Cisco Unity Server Updates Wizard
  • Additional Installation Resources

Module 2 of 4: Unified Messaging Integrations

• Lesson 1 of 3: Introducing Cisco Unified Messaging Integrations
  • Attributes of an Integration
  • Attributes of Cisco Unity and Cisco Unified Communications Manager Integration
  • How Does IP Integration Work?
  • How Does Cisco Unity PIMG and TIMG Integration Work?
  • Session Initiation Protocol
  • Multiswitch Integration
  • Supported Telephone Systems
  • What Is a Port in a Messaging System?
  • Port Configuration Options
  • Port Configuration Guidelines

• Lesson 2 of 3: Integrating Cisco Unity with Cisco Unified Communications Manager
  • Setting Up Voice-Mail Connectivity
  • Configuring Voice-Mail Ports
  • Configuring Line Groups
  • Configuring a Hunt List
  • Configuring a Hunt Pilot
  • Configuring the Voice-Mail Pilot
  • Configuring Message Waiting Indicator (MWI) Assignments
  • Configuring Voice-Mail Profiles

• Lesson 3 of 3: Integrating Cisco Unity with a PIMG or TIMG
  • Cisco Unity PIMG and TIMG Integration
  • Configuring a PIMG or TIMG

Module 3 of 4: Unified Messaging Networking

• Lesson 1 of 7: Introducing Cisco Unity Networking
  • Cisco Unity Networking
  • Cisco Unity Digital Networking
  • Cross-Box Login
  • Types of Networking
  • Cisco Unity Interoperability
  • Cisco Unity Voice Connector for Exchange

• Lesson 2 of 7: Understanding Message Transfer and Directory Replication
  • Message Transfer and Directory Replication
  • Routing Group Message Passing and Active Directory Replication
  • SQL Information Replication

• Lesson 3 of 7: Understanding Networking Subscribers
  • Networking Subscriber Options
  • Internet Subscribers
  • Audio Messaging Interchange Specification (AMIS) Subscribers
  • Voice Profile for Internet Mail (VPIM) Subscribers
  • Bridge Subscribers

• Lesson 4 of 7: Understanding Digital Networking
  • Locations and Digital Networking
  • Setting Up Digital Networking
  • Search Options
  • Dialing Domains

• Lesson 5 of 7: Understanding VPIM Networking
  • VPIM Networking
  • VPIM Messages
  • Setting Up VPIM Networking
  • Locations and VPIM Networking
  • VPIM Networking and the Cisco Unity Voice Connector for Exchange
  • VPIM Message Addressing
  • VPIM Subscribers
  • Migrating to VPIM from SMTP

• Lesson 6 of 7: Understanding AMIS Networking
  • AMIS Networking
  • Setting Up AMIS Networking
  • Locations and AMIS Networking
  • AMIS Networking and the Cisco Unity Voice Connector for Exchange
  • AMIS Message Addressing
  • AMIS Subscribers

• Lesson 7 of 7: Understanding Cisco Unity Bridge Networking
  • Bridge Networking
  • Setting Up Bridge Networking
  • Locations and Bridge Networking
  • Bridge Networking and the Cisco Unity Voice Connector for Exchange
  • Bridge Message Transfer
  • Bridge Subscribers

Module 4 of 4: Unified Communications Maintenance and Utilities

• Lesson 1 of 5: Using Cisco Unity Administration Tools
  • Granting Administrator Access
  • Advanced Settings Tool
  • Migrate Subscriber Data Tool
  • Custom Keypad Mapping
  • Bulk Subscriber Delete
  • License Viewer
  • The Broadcast Message Manager
  • Port Status Monitor
  • Call Viewer Utility

• Lesson 2 of 5: Using Cisco Unity Audio Management Tools
  • Set Record Format Utility
  • Set Wave Format Utility
  • Wave Gain Utility
  • Codec Checker Utility
  • AudioStat Utility

• Lesson 3 of 5: Using Cisco Unity Diagnostic Tools
  • Db Walker Utility
  • Cisco Unity Diagnostic Tool
  • SysCheck Utility
  • Cisco Unity Performance Information and Diagnostics Utility
  • Directory Access Diagnostics
  • Event Monitoring Service (EMS)

• Lesson 4 of 5: Understanding Disaster Recovery and Cisco Unity
  • Disaster Recovery Process Overview
  • Supported Disaster Recovery Situations
  • Which Data Is Saved?
  • Which Data Is Not Saved?
  • Backup Procedure Overview
  • Two-Hop SQL Backup Method
  • Scheduling Backups
  • Restore Procedure Overview
  • Remapping Subscriber Alias Strings
  • Restoring to an Exchange-Based System
  • Restoring to an Exchange-Based System: Permissions

• Lesson 5 of 5: Providing Redundancy by Implementing Failover in Cisco Unity
  • Cisco Unity Failover Architecture
  • How Does Failover Work?
  • Status Monitoring and File Replication
  • Failover Implementation Guidelines
  • Configuring Failover
  • Disaster Recovery Site-Standby Redundancy
  • Monitoring and Maintaining Failover
  • Backing Up and Restoring Systems Configured for Failover

• Lab Exercise 2-1: Installing Cisco Unified Communications Software for Exchange
• Lab Exercise 5-1: Configuring Digital Networking
• Lab Exercise 5-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
• Lab Exercise TS-1: Troubleshooting Various Trouble Tickets

• A working knowledge of Microsoft Windows 2003
• A working knowledge of Microsoft Exchange Server 2003
• Features, benefits, and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred)
• Attendance at AUM or equivalent knowledge