Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise v8.0 (CCE) product. This course will give you an understanding of the Unified CCE v8.0 deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. We will accomplish this by installing the Unified CCE v8.0 software and introducing Unified CCE v8.0 troubleshooting tools.
Upon completing this course, the learner will be able to meet these overall objectives:
The primary audience for this course is as follows:
Module 1: Cisco Unified Contact Center Enterprise v8.0 Overview
Module 2: Cisco Unified Contact Center Enterprise v8.0 Component Architecture
Module 3: Installing Cisco Unified Contact Center Enterprise v8.0
Module 4: Database and Application Driven Routing Options
Module 5: Installing Cisco Outbound Option
Module 6: Reporting and Maintenance Tools
The knowledge and skills that a learner must have before attending this course are as follows:
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