Description
Communications Manager Administration (CMA) v8.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, phone features and services, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.5.
The course is geared to individuals that will be using and managing the system and performing administration for level 1 and beginning level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.
This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Explore the basic server configuration and administration
- Describe user configuration and web interface
- Explain the user configuration and functions and features in credential policies
- Understand the configuration and features of the Disaster Recovery System to configure backups and perform a restore
- Explain basic phone configuration options and the use of the Bulk Administration Tool (BAT)
- Understand the purpose and function of Class of Control and the various configuration elements required for the traditional and line/device approach
- Explain the route plan and on-net/off-net calling
- Understand the various dial plan configuration elements, including translation patterns, route filters and various digit manipulation elements
- Describe the various media resources, including conferencing, annunciators, music on hold (MOH), transcoding and media termination points (MTP)
- Describe the basic phone features and use of hunt groups
- Understand the phone service configuration
Who Should Attend
The primary audience for this course is as follows:
- Phone network administrators
- Data system administrators
- Entry-level network engineers
The secondary audience for this course is as follows:
- Learners looking to gain a technical overview of Cisco Unified Communications Manager
- Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
Course Outline
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Basic knowledge of IP and networking or voice networks is suggested, but not required
- Basic knowledge of the Windows desktop environment