CMA v8.5 Communications Manager Administration CMA v8.5

Communications Manager Administration (CMA) v8.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, phone features and services, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.5.

The course is geared to individuals that will be using and managing the system and performing administration for level 1 and beginning level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Upon completing this course, the student will be able to meet these overall objectives:

• Describe the Cisco Unified Communications Manager network, service, and features
• Understand the importance of and configuration of redundancy and high availability in the enterprise network
• Explore the basic server configuration and administration
• Describe user configuration and web interface
• Explain the user configuration and functions and features in credential policies
• Understand the configuration and features of the Disaster Recovery System to configure backups and perform a restore
• Explain basic phone configuration options and the use of the Bulk Administration Tool (BAT)
• Understand the purpose and function of Class of Control and the various configuration elements required for the traditional and line/device approach
• Explain the route plan and on-net/off-net calling
• Understand the various dial plan configuration elements, including translation patterns, route filters and various digit manipulation elements
• Describe the various media resources, including conferencing, annunciators, music on hold (MOH), transcoding and media termination points (MTP)
• Describe the basic phone features and use of hunt groups
• Understand the phone service configuration

The primary audience for this course is as follows:

• Phone network administrators
• Data system administrators
• Entry-level network engineers

The secondary audience for this course is as follows:

• Learners looking to gain a technical overview of Cisco Unified Communications Manager
• Learners who need a preparatory course before taking Implementing Cisco Unified Communications *IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephony

• Traditional Voice versus IP Telephony
• Clustering Overview
• Intracluster Communications
• Cisco Unified Communications Manager Clusters
• Clustering Options
• Platform Requirements

Lesson 2: Describing Deployment Models

• Single-Site Deployment
• Centralized Call-Processing Deployment
• Distributed Call-Processing Deployment
• Clustering over the IP WAN Deployment
• Hybrid Call-Processing Deployment
• New Advanced Multicluster Options

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager

• Accessing Communications Manager
• Logging into Administration and Serviceability
• Logging into OS Administration and Disaster Recovery System
• Navigation Menu
• Command-Line Interface

Lesson 2: Basic Server Configuration

• Eliminating Reliance on DNS
• Configuring Enterprise Parameters

Lesson 3: Describing User Administration

• Understanding User Administration
• Configuring User Administration
• Creating End Users
• Creating Roles
• Standard Roles
• Copying Roles
• Creating New Roles
• Creating User Groups
• Assigning End Users to User Groups
• Assigning Application Users to User Groups
• Viewing Users in User Groups
• Adding Roles to User Groups

Lesson 4: Configuring DRS Backup and Restore Procedures

• DRS - Backup Procedures
• DRS - Restore Procedures – Restore Wizard

Module 3: User Administration

Lesson 1: Understanding User Configuration

• Understanding User Management
• Configuring End Users

Lesson 2: Using the User Web Pages

• Understanding the User Web Pages
• Using the User Web Pages

Module 4: Preparing for Phone Registration

Lesson 1: Configuring System Parameters

• Cisco Unified CM Configuration
• Cisco Unified Communications Manager Group Configuration
• Phone NTP Configuration
• Date/Time Group
• Codecs and Regions
• Location Configuration
• Device Pool Configuration
• DHCP Server Configuration
• Licensing

Lesson 2: Supporting Cisco IP Phones

• Cisco Unified IP Phone Model Ranges
• Cisco IP Phones 69xx Models
• Basic Cisco IP Phones 79xx Models
• Advanced Cisco IP Phone 79xx Models
• Specialized Cisco IP Phone 79xx Models
• Cisco IP Phones 89xx and 00xx Models
• Phone Button Templates
• Softkey Templates

Lesson 3: Exploring Phone Registration and Cisco IP Phones

• Cisco IP Phone Registration
• Device Defaults Configuration
• Phone Configuration
• Manual Phone Configuration
• IP Phone Communications
• Service and Enterprise Parameters
• Enterprise Parameters
• Service Parameters

Lesson 4: Using the Bulk Administration Tool (BAT)

• Bulk Administration Tool (BAT)
• Bulk Administration Tool Procedures
• Deploying Phones in Bulk – Method 1
• Deploying Phones in Bulk – Method 2
• Overview of Auto-Register Phone Tool

Module 5: Configuring a Basic Route Plan

Lesson 1: Dial Plan Connectivity

• Organizational Dial Plan
• Dial Plan Overview
• Voice Trunks
• Voice Gateways

Lesson 2: Creating a Route Plan

• Route Plan Overview
• Dialing Behavior Overview
• Digit Collection
• Call Routing
• Call Routing Configuration

Module 6: Understanding Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters

• Translation Patterns
• The 9.@ Pattern and Route Filters
• Route Plan Report

Lesson 2: Understanding Digit Manipulation

• Discard Digits Instruction (DDI)
• Transformation Masks

Lesson 3: Understanding Multisite Features

• Need for Call Admission Control
• Automated Alternate Routing
• Survivable Remote Site Telephony (SRST)
• SRST Idle
• SRST Failover
• SRST Failback

Module 7: Class of Control

• Lesson 1: Defining Class of Control
• Overview of Class of Control
• Partitions
• Calling Search Space
• PLAR Application

Lesson 2: Using Class of Control Features

• Call Restriction by Privilege
• Call Restriction by Physical Location
• Time of Day Routing
• Traditional Approach
• Line/Device Approach

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources

• Overview of Media Resources
• Activate Cisco IP Media Streaming App
• Conference Types
• Conference Bridge
• Media Termination Points (MTP)
• Transcoder
• Music on Hold
• Annunciator

Lesson 2: Exploring Media Resource Management

• Overview of Media Resource Management
• Media Resource Management
• Configuring Media Resource Groups
• Configuring Media Resource Group Lists

Module 9: Describing CUCM Features

Lesson 1: Understanding Basic Features

• Call Park
• Directed Call Park
• Call Pickup
• Group Call Pickup
• Call Back
• 8961, 9951 & 9971 Soft Key Feature Control
• Shared Lines with Barge and Privacy

Lesson 2: Exploring Hunt Groups

• Hunt Group Overview
• Line Group Configuration
• Hunt List Configuration
• Hunt Pilot Configuration
• Final Forwarding

Lesson 3: Describing Phone Services

• Cisco IP Phone Services
• IP Phone Service Configuration

Lab Outline

• Lab 2-1: Performing General Administration
• Lab 2-2: Configuring Basic Settings
• Lab 2-3: Backing Up and Restoring the Publisher
• Lab 3-1: Creating and Associating Users
• Lab 4-1: Configuring the System to Support Cisco IP Phones
• Lab 4-2: Using the Cisco Unified Communications Manager BAT
• Lab 5-1: Configuring Basic Dial Plan Elements
• Lab 6-1: Configuring Complex Dial Plan Elements
• Lab 7-1: Implementing Calling Privileges and Restrictions
• Lab 8-1: Configuring Media Resources
• Lab 9-1: Configuring User Features
• Lab 9-2: Configuring Hunt Groups and Call Coverage
• Lab 9-3: Configuring IP Phone Services

The knowledge and skills that a learner must have before attending this course are as follows:

• Basic knowledge of IP and networking or voice networks is suggested, but not required
• Basic knowledge of the Windows desktop environment