Module 1: Planning for Cisco Emergency Responder 7.1
Cisco Emergency Responder 7.1 helps you manage emergency calls in your telephony network so that you can respond to these calls effectively and so that you can comply with local ordinances concerning the handling of emergency calls. In North America, these local ordinances are called “enhanced 911,” or E911. Other countries and locales might have similar ordinances.
Because emergency call ordinances can differ from location to location within a country, region, state, or even metropolitan area, Cisco Emergency Responder includes the flexibility you need to fit your emergency call configuration to specific local requirements. However, because ordinances do differ from location to location, and because security requirements differ from company to company, you will need to do extensive planning and research before you can deploy Cisco Emergency Responder in a manner that fits your legal and security needs.
Lesson 1: Understanding E911
This lesson explains how E911 extends the basic 911 emergency call standard in North America and describes E911 requirements and terminology. These topics describe E911 requirements and terminology. Upon completing this lesson, you will be able to meet these objectives.
- Provide an overview of E911 requirements
- Define E911 and Cisco Emergency Responder terminology
- Describe the general requirements of an enterprise telephony system and known E911 issues
Lesson 2: Understanding Cisco Emergency Responder
This lesson describes how Cisco Emergency Responder fits into your network and describes what occurs when an emergency call is made from your network. Upon completing this lesson, you will be able to meet these objectives:
- Identify Cisco Emergency Responder 7.1 features
- Discover the proper network hardware and software requirements
- Describe the associated considerations for licenses Cisco Emergency Responder 7.1
- Describe how Cisco Emergency Responder fits into your network
- Understand a call flow that demonstrates step-by-step what happens when an emergency call is made
- Describe the proper usage of Cisco Emergency Responder clusters and groups
- Describe data integrity and reliability considerations
Lesson 3: Preparing Your Network and Staff for Cisco Emergency Responder
This lesson describes how to prepare your network and emergency response team for deploying Cisco Emergency Responder. Upon completing this lesson, you will be able to meet these objectives:
- Describe how to obtain CAMA or PRI Trunks to the PSTN
- Describe how to obtain DID Numbers from your Service Provider
- Describe how to negotiate ALI submission requirements with your Service Provider
- Describe how Cisco Emergency Responder can work with Intrado V9-1-1 for Enterprise Service
- Define the process of upgrading switches and phones
- Explain how Cisco Emergency Responder fits in with your existing emergency procedure
- Understand the role of the ERL Administrator
- Understand the role of the Network Administrator
- Understand the role of the Cisco Emergency Responder System Administrator
Lesson 4: Designing a Cisco Emergency Responder Deployment
This lesson describes different Cisco Emergency Responder deployment models. Upon completing this lesson, you will be able to meet these objectives:
- Describe general things you should consider when deploying Cisco Emergency Responder in a Cisco Unified Communications environment
- Describe how to deploy Cisco Emergency Responder in one main site with one PSAP
- Describe how to deploy Cisco Emergency Responder in one main site with two or more PSAPs
- Describe how to deploy Cisco Emergency Responder in one main site with satellite offices
- Describe how to deploy Cisco Emergency Responder in two main sites
- Configure an LRG and explain why you might need one for a Cisco Emergency Responder deployment across a WAN
Module 2: Cisco Emergency Responder 7.1 Installation
This module will consider the installation process including all the necessary criteria for a clean out of the box installation as well as the possible supported upgrades. Cisco Emergency Responder is distributed on an installation DVD that contains everything that is required to install Cisco Emergency Responder 7.1, including the Cisco Unified Communications Operating System software.
Lesson 1: Installing Cisco Emergency Responder 7.1
This lesson defines how to install a Cisco Emergency Responder 7.1 publisher and subscriber. Upon completing this lesson, you will be able to meet these objectives:
- Describe the hardware and software prerequisites
- Plan for an installation of Cisco Emergency Responder 7.1 on a new system
- Install a Cisco Emergency Responder 7.1 publisher
- Install a Cisco Emergency Responder 7.l subscriber
- Obtain and upload Cisco Emergency Responder licenses
Lesson 2: Upgrading to Cisco Emergency Responder 7.1
This lesson defines how to upgrade Cisco Emergency Responder 7.1. Upon completing this lesson, you will be able to meet these objectives:
- Describe the use of the DMA tool in assisting with the Cisco Emergency Responder 7.1 installation process *and install the DMA tool
- Use the DMA tool to create a migration file
- Upgrade Cisco Emergency Responder 1.3 to Cisco Emergency Responder 7.1
- Upgrade Cisco Emergency Responder 2.0 and later to a newer version of Cisco Emergency Responder
- Manage stalled upgrades
Module 3: Configuring Cisco Unified Communications Manager Versions 5.0 and Later for Cisco Emergency Responder 7.1
This Module describes how to integrate Cisco Emergency Responder 7.1 with Cisco Unified Communications Manager Versions 5.0, 5.1, 6.0, 6.1, 7.0, and 7.1
Lesson 1: Setting Up Phone Route Plans
Upon completing this lesson, you will know how to check and ensure that the phones that might be used to make emergency calls (typically all phones) are added and registered with Cisco Unified Communication Manager. This ability includes being able to meet these objectives:
- Add an IP Phone to the Cisco Unified Communications Manager
- Describe the procedure to create a phone partition
- Create a phone Calling Search Space
- Assign the partition and Calling Search Space to phones
Lesson 2: Setting Up Cisco Unified communications Manager to Handle Emergency Calls
Upon completing this lesson, you will be able to demonstrate the knowledge that is needed to handle emergency call. You must configure the emergency call numbers (such as 911) so that Cisco Emergency Responder intercepts them. Cisco Emergency Responder can then route the calls to the correct public safety answering point (PSAP) and transform the call as required to route the call and to enable the PSAP operator to call back the emergency caller if the initial call is disconnected. You will be able to meet these objectives:
- Create a Cisco Emergency Responder Partition E911
- Create a Cisco Emergency Responder Calling Search Space
- Create the Emergency Call Route Points
- Create the required CTI ports
- Set up the ELIN numbers to route emergency calls and enable PSAP callbacks
- Create alternate emergency call numbers
- Configure the Calling Search Space for the gateways used to connect to the PSAP
- Create route patterns for inter-Cisco Emergency Responder-Group communications
- Create a Cisco Emergency Responder Cisco Unified Communications Manager user
- Configure JTAPI security
Module 4: Configuring Cisco Emergency Responder 7.1
This Module will cover how to configure the necessary elements for Cisco Emergency Responder to properly integrate into your VOIP environment and begin managing emergency calls.
Lesson 1: Overview of Cisco Emergency Responder Configuration
Upon completing this lesson, you will be able to demonstrate knowledge with the Cisco Emergency Responder 7.1 administrative website interfaces, role-based user management, and upload and download utilities. You will be able to meet these objectives:
- Discover the Cisco Emergency Responder Website Interfaces
- Define how role-based user management is used
- Describe the use of the Upload and Download utilities
- Define the Cisco Emergency Responder 7.1 configuration task checklist
Lesson 2: Managing Cisco Emergency Responder Users, Roles, and User Groups
Upon completing this lesson, you will be able to define the default user account, roles, and user groups for the Cisco Emergency Responder 7.1. You will also be able to add and additional users, roles, or user groups, and modify existing users, roles, and user groups. You will be able to meet these objectives:
- Add, modify, and delete users
- Configure a user for remote authentication mode
- Change users to Remote in Bulk
- Add, modify, and delete roles
- Add, modify, and delete user groups
- Log into the Cisco Emergency Responder
- Limit the number of concurrent sessions
Lesson 3: Configuring Servers and Server Groups
Upon completing this lesson, you will be able to configure Cisco Emergency Responder servers and server groups, and the telephony connection between the Cisco Emergency Responder groups and Cisco Unified CM. You will be able to meet these objectives:
- Configure a Cisco Emergency Responder Server Group
- Configure Group Telephony Settings for the Cisco Emergency Responder Server
- Describe how the Cisco Emergency Responder Servers uploads the Cisco Emergency Responder License File
- Identify the Cisco Unified Communications Manager Clusters
- Configure the Cisco Emergency Responder Cluster and Cluster DB host
- Change the Cisco Unified Communications Manager Cluster that is identified with Cisco Emergency Responder
Lesson 4: Working with Emergency Response Locations
Upon completing this lesson, you will understand an emergency response location (ERL) that defines the area in which an emergency call is made. Security personnel and emergency response teams use ERL information to locate an emergency caller. You will be able to meet these objectives:
- Understand ERLs
- Provide an overview of ERL Management
- Identify security personnel (Onsite Alert Personnel)
- Create ERLs
- Export ERL Information
- View the audit trail for an ERL
Lesson 5: Configuring Switches for Cisco Emergency Responder
Upon completing this lesson, you will know how to assign switch ports to ERLs and identify the switches used in your network to Cisco Emergency Responder. These topics describe the switch requirements and how to identify switches to Cisco Emergency Responder.
- List the switch requirements for Cisco Emergency Responder
- Configure the SNMP connection
- Define the phone tracking and switch update schedules
- Identify the LAN switches
- Manually run the switch port and phone update process
Lesson 6: Managing Phones
Upon completing this lesson, you will be able to describe how to assign switch ports and phones to the appropriate emergency response locations (ERLs), and how to view the history of emergency calls handled by Cisco Emergency Responder.
- Configure switch ports
- Identify unlocated phones
- Manually define a Phone
- View the emergency call history
Module 5: Administering Cisco Emergency Responder 7.1
This Module will cover the different tools and interfaces that an administrator will need to be familiar with to administer and support the Unified Emergency Responder.
Lesson 1: Using the Web Interface for Cisco Emergency Responder
Upon completion of this lesson, you will be able to Use the Administration Web Interface, the Serviceability Web Interface, and the Cisco Unified Operating System Administration Web Interface to check the Cisco Emergency Responder configuration. You will be able to meet these objectives:
- Use the Administration Web Interface For Cisco Emergency Responder
- Use the Serviceability Web Interface For Cisco Emergency Responder
- Use the Cisco Unified Operating System Administration Web Interface for Cisco Emergency Responder
Lesson 2: Disaster Recovery System Web Interface for Cisco Emergency Responder
Upon completion of this lesson, you will be able to describe the fields on the pages of the Cisco Emergency Responder Disaster Recovery System Administration web interface. You will be able to meet these objectives:
- View and add backup devices
- View currently scheduled backups, to add new schedules, to enable schedules, and to disable schedules
- Start a manual backup
- View backup and restore history
- View status information about the current backup
- Restore a backup file to a server or to restore all servers in a cluster
- View the status of restore operations
Lesson 3: Command Line Interface
Upon completion of this lesson, you will be able to describe Cisco Unified Operating System (OS) commands that you can use on the Cisco Emergency Responder platform to perform basic operating system functions. The Cisco Unified OS Administration web interface also makes these functions available. Typically, you would use the command-line interface (CLI) only when a problem occurs while you are using the Cisco Unified OS Administration web interface.
- Start a CLI session with an Emergency Responder Server
- Use CLI basics
- Describe Cisco Unified OS CLI commands and proper syntax to execute them
Lesson 4: Configuring Cisco Emergency Responder to Work with Intrado V9-1-1 Enterprise Services (Optional)
Upon completion of this lesson, you will be able to configure Cisco Emergency Responder to work with Intrado V9-1-1 Enterprise Services, including migrating ERL data and setting up Cisco Emergency Responder to support off-premises users. You will be able to meet these objectives:
- Configure Cisco Emergency Responder to support Intrado V9-1-1 for Enterprise Service
- Migrate ERL data
- Set up Cisco Emergency Responder to support off-premises users
- Schedule Intrado updates