AUM v8.0 - Administering Unified Messaging AUM v8.0

The aim of the Administering Cisco Unified Messaging (AUM) v8.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 8.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the other is Implementing Cisco Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features.

• Identify the components of the Cisco Unity system, describe their standard and optional features, and explain how they integrate into a unified messaging system
• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

The primary audience for this course is as follows:

• End-user system administrators: People responsible for the day-to-day management of corporate messaging systems
• IP telephony specialized Channel Partners (Field Engineer 2 role): People responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
• Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment

The secondary audience for this course is as follows:

• Channel Partner systems engineers: People responsible for the planning and design of Cisco Unity systems in an IP telephony environment
• Cisco systems engineers: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment

Module 1: Cisco Unified Messaging Overview

• Lesson 1: Introducing Cisco Unity
  • What Is Cisco Unity?
  • Cisco Unity Outside Caller Call Flow
  • Cisco Unity Subscriber Call Flow
• Lesson 2: Understanding Cisco Unified Messaging Integrations
  • Communications Integration
  • Attributes of an Integration
• Lesson 3: Understanding Cisco Unity Standard System Features
  • Cisco Unity System Setup Assistant
  • Cisco Unity Post-Installation Update Wizard
  • System Broadcast Messages
  • Alternate TUI Key Mapping
  • Cisco Unity Message Repository
  • RSA-Enhanced Phone Security
  • Digital Networking
  • System Enhancements
  • Dropped Call Recovery
  • Message Monitoring
  • Cisco Unity Message Security
  • Exchange 2007 Support
• Lesson 4: Understanding Cisco Unity Standard User Features
  • Voice Mail
  • Auto-Attendant
  • Audiotext Application
  • System Administration
  • Message Locator by Name
  • Phone View
  • Live Reply
  • Cisco PCA: Cisco Unity Assistant
  • Cisco Unity Greeting Administrator
  • Multiple Directory Handlers
  • Other Features
• Lesson 5: Understanding Cisco Unity Optional Features
  • Cisco PCA: Unity Inbox
  • Unified Messaging
  • Localized Versions
  • Text-to-Speech
  • Voice Recognition
  • Novell GroupWise Connector
  • Integrated Faxing
  • AMIS Networking
  • Voice Profile for Internet Mail
  • Bridge Networking

Module 2: Cisco Unified Messaging General Setup

• Lesson 1: Using Cisco Unity
  • How the System Manages Calls
  • Cisco Unity ViewMail for Outlook
  • Cisco Unity Assistant
  • Cisco Unity Inbox
• Lesson 2: Using the Cisco Unity Administrator
  • Cisco Unity Administrator Basic Layout
  • Navigation Bar
  • Administration Security
  • On-Screen Help
  • Cisco Unity Media Master
  • Voice-Processing Basics
• Lesson 3: Setting Up Cisco Unity
  • Cisco Unity System Setup
  • Cisco Unity Configuration
  • System Schedules and Holidays
  • Licensing Verification
  • What Is a Cisco Unity Port?
  • Port Verification
  • Opening Greeting
  • Directory Handlers
  • System Operator

Module 3: Cisco Unified Messaging Subscriber Configuration

• Lesson 1: Configuring Global Subscriber Settings
  • Global Subscriber Settings
  • Account Policy
  • Cisco Unity Class of Service
  • Distribution Lists
  • Subscriber Templates
  • Removing Example Administrator
  • Interaction of Settings
• Lesson 2: Configuring Subscriber Accounts and Settings
  • Differences Between Subscriber Accounts and Subscriber Templates
  • Additional Subscriber Settings
  • Private Lists
  • Alternate Extensions
  • Message Notification
  • Alternate Names
  • Default Cisco Unity Accounts
  • Types of Unity Subscribers
  • Adding Subscribers
  • Deleting Subscribers
• Lesson 3: Using Call Handlers and Interview Handlers
  • What Is a Call Handler?
  • Default Call Handlers
  • Redefining Message Recipients in the Operator Mailbox
  • Call Handler Settings
  • Using the Interview Handler
  • Making a Call Handler Plan
  • Understanding and Using Call Routing Rules
  • Using Restriction Tables

Module 4: Cisco Unified System Monitoring and Maintenance

• Lesson 1: Monitoring a Cisco Unified Messaging System
  • Real-Time Monitoring Tools
  • When Do You Use Real-Time Monitoring Tools?
  • Using the Call Viewer
  • Using the Status Monitor
  • Using the Port Status Monitor
• Lesson 2: Maintaining a Cisco Unified Messaging System
  • Maintaining a Cisco Unity Server
  • Disaster Recovery
  • Db Walker
  • Audiotext Manager
  • Broadcast Message Manager
  • Bulk Edit
  • Bulk Import
  • Global Subscriber Manager
• Lesson 3: Managing Cisco Unified Messaging System Reporting
  • Types of Reporting Tools
  • When Do You Use Reporting Tools?
  • Cisco Unity Reports
  • Using Cisco Unity Subscriber Reports
  • Using Cisco Unity System Reports
  • Port Usage Analyzer
  • Gathering Cisco Unity System Information
  • Subscriber Information Dump

• Lab Exercise 2-1: Setting up Cisco Unity
• Lab Exercise 3-1: Preparing to Add Subscribers
• Lab Exercise 3-2: Working with Subscribers
• Lab Exercise 3-3: Creating an Audiotext Application
• Lab Exercise 3-4: Configuring Emergency Dial-Outs
• Lab Exercise 3-5: Using the Cisco Unity Message Monitor
• Lab Exercise 4-1: Performing Cisco Unity System Monitoring and Maintenance

• A working knowledge of Microsoft Windows 2000
• A working knowledge of the Microsoft Exchange
• A working knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)