Effective Business Writing

You will organize and write effective business documents.

This course is for individuals who need to write clearly and concisely in a professional environment.

Lesson 1: Writing Email and Other Electronic Communication

• Organize Your Materials
• Write an Email
• Write Instant Messages

Lesson 2: Writing Effective Business Communication

• Analyze Your Audience
• Write an Internal Announcement
• Write an Email Responding to Routine Requests
• Write an Email to Respond Positively to Customer Complaints
• Write Bad-News Messages

Lesson 3: Writing a Business Letter

• Write a Business Letter
• Write a Thank-You Letter

Lesson 4: Writing Business Proposals

• Persuade Your Audience
• Write an Executive Summary
• Use Visuals

To ensure your success, we recommend you first take the following courses or have equivalent knowledge:

• Grammar Essentials
• Word 2003