Course Overview:
Advanced Interpersonal Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.
Course Outline:
Lesson 1: Understanding Business Communication
- Identify Basic Communication Techniques
- Describe Formal and Informal Communication
Lesson 2: Communicating in Writing
- Write Effective Business Documents
- Write Effective Business Letters
- Write Effective Memos
- Write Effective Reports
Lesson 3: Communicating with Graphics
- Create Graphics for Business Communication
- Communicate Static Information
- Communicate Dynamic Information
Lesson 4: Using Verbal and Non-verbal Communication
- Describe Verbal and Non-verbal Communication
- Identify Elements of Effective Meetings
- Identify Elements of Effective Presentations
- Read Body Language
Lesson 5: Communicating Electronically
- Using Voice Communication in Business
- Using Internet Communication in Business
Prerequisites
Word 2003 - Level 1 or Word 2007 - Level 1 or equivalent knowledge.