Accepted Registration Methods

Confirmation and Cancellation Policy

Class Expectations and Prerequisites

Class Hours

Quotes, Proforma Invoices and General Invoicing

Schedule

All payments must be received at least 10 business days before the start of class. We accept American Express, Master Card, Visa, and Discover. If payment by credit card is not possible, DWWTC will accept checks or purchase orders (no less than 12 business days before the start of class). Purchase Orders will NOT be accepted unless they contain all the following details: Purchase Order Requirements
Student enrollment status will remain pending until DWWTC has received payment. Once received, an email confirmation will be sent to the student and the coordinator if registered by another.

If payment by check is used, DWWTC must receive payment at least 10 business days before the start of class. Mail all checks to:
DL Warren Enterprises
PO Box 61028
Phoenix, AZ USA 85082
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Submission of a Purchase Order does not confirm a student registration. Purchase Orders must:

• contain all the registration requirements on your Domestic Purchase Order
• be received by DWWTC at least 12 business days before the start of class
• be transmitted by fax to +1.480.718.7902 or by email to registrar@dwwtc.com

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All students must register themselves online. (submission of a Purchase Order does not confirm payment for a class seat.)

Purchase Orders must be transmitted by fax +1 480.718.7902 and be received by DWWTC at least 12 business days before the start of class.
PO's must contain the following information:

All students must register themselves online, submission of a Purchase Order does not confirm registration of a student.
Purchase Orders must be transmitted by fax +1 480.718.7902, this Fax must be received by DWWTC at least 15 business days before the start of class, and contain the following information:

When a reseller registers their client, an email goes to the reseller as well as the student, confirming the registration request was recieved and that pending payment the seat is reserved for that student. Students AND resellers are given the confirmation ID and can refer back to the DWWTC web site to identify the class address and start / end times.
Since a reseller registers the student the student will never see the amount paid for that class seat. Contact our registration office +1 480.820.4101 ext 415 or via email registrar@dwwtc.com for registration or payment details. Refer to your registration number in all correspondence.
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Checks must be mailed to the DWWTC address and received no less than 5 days prior to the start date of the class. For all checks, mail check to:
DL Warren Enterprises
PO Box 61028
Phoenix, AZ USA 85082
**Attach student registration details to the check at all times**
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DWWTC Training Credits are pre-paid services dollars which can be redeemed for any combination of DWWTC public classes, custom or onsite training. Credits provide customers with the flexibility to allocate budget for services and use the services when needed. To redeem credits for education classes, follow the standard registration process. On the first page of the registration form, enter the DWWTC Voucher Code in the field at the very bottom of the form.
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Our Corporate Partners such as Juniper Networks and Aruba provide vouchers that can be used to register for classes. In order to register using those couchers, complete the registration form on the first page leaving the DWWTC voucher field empty.
On the second page of the registration form (payment information section) you will be given a chance to enter the voucher code for your course. Validity of the voucher is completed within 24 hours at which time you will be contacted.
DO NOT put anything but DWWTC voucher codes into the DWWTC voucher field, Corporate vouchers provided by other companies are not valid here and your registration may get rejected.
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Tax may be applicable for international students and may be assessed upon transaction of a credit card or invoice against a purchase order. It is not necessary to include tax for US students.
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If you need to reschedule a class or select a different course, contact DWWTC Registration offices at +1-866-DWWTC-US (399-8287) extension 415.
We are happy to accept participant substitutions any time prior to the class, provided the new participants meet the course prerequisites and foundational knowledge requirements. If you are within 2 weeks of the start date of the course no refunds are available.
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Yes, registrations can be completed by either of the three methods below:
EMAIL: send email to registrar@dwwtc.com, include the information listed below in your message:

• Course
• Class Date & Location
• Student name
• Company Name
• Student Contact Information (address, email, phone)
• Preferred Method of Payment

FAX: Complete the Registration Form and Fax to +1 480 718.7902

PHONE: Please contact Registration Services +1 480.820-4101 ext 415, be prepared with student information, course date, location, and method of payment.
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Register online at DWWTC.COM. Be sure to use your business email account to ensure correct pricing is applied.
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Anyone can call in to register other students, this can also be completed online. To register others online, begin by creating your own account. You'll be contacted by DWWTC sales staff to assist you in creating a discount structure based on your affiliation and level of business. Once this is completed you will be able to simply login and provide student information. Since you are registering students, you will be invoiced directly - the students will recieve class information with no costs associated for their attendance.
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• Course fees are fully refundable if you cancel your order at least 10 business days prior to the start of the class.
• Cancellations that occur less than 10 business days prior to the start of the class will be subject to 100% of the course fee.
• No Shows� will be subject to 100% of the course fee.

On-site training classes canceled within 10 business days prior to the class start are subject to a 100% cancellation fee. Cancellations must be submitted in writing to registrar@dwwtc.com. Please contact DWWTC Education to report a cancellation. 1-480.820.4101 extension 415 or by sending email to: registrar@dwwtc.com.
DWWTC reserves the right to cancel any class. If a cancellation is necessary, we will make every effort to notify you at least 10 business days in advance. Unfortunately, last-minute cancellations sometimes require this notification period to be less. Please consider this when making your travel plans, as DWWTC liability is limited to a full refund of the tuition only.
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We will confirm your seat in a class upon receipt of a credit card or acceptable purchase order. As it often takes several days to obtain a PO from your company, some participants have found it useful to guarantee their seat with a credit card. An alternative form of payment can be substituted at any time up to the start of the class and a credit can be issued against your credit card.
If payment is not received by the first day of class your credit card will be charged. Registration is considered pending and unconfirmed until payment is received. You will receive an email confirmation once payment is complete.
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Students will work on equipment located offsite using remote access technologies, infrequently in teams of two. Class is approximately a 50/50 mixture of lab and lecture. The class is generally tight from a scheduling standpoint, so plan travel back to your home no earlier than 6PM on the last day of class.
Morning coffee, tea, juices, snacks and lunch are provided for each student in the classroom, however no food is served in the classes. Your instructor may give you the option of working through labs while you eat lunch in order to add as much as possible to the course content, which could allow students to leave a little earlier on the last day of class.
Please note that the course materials are rather heavy (about 4-5 lbs). Please make arrangements to ship or carry your books home.
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Customers tell us our training is outstanding because we understand the jobs you do as well as the building blocks required to successfully implement your system. Our curriculum is designed in a particular sequence to build on subsequent concepts and develop your expertise in an organized, manageable fashion. It is strongly suggested that participants complete prerequisites so that the entire class can move forward as a group. Instructors may not have the capability to cover remedial topics, and it is impossible to measure on-the-job training, therefore if you do not have the prerequisite knowledge you are attending at your own risk.
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Basic understanding of command line knowledge is useful, but not required. Your instructor should cover what you need during the class, and each course has detailed prerequisites listed on each class listing.
You should make your instructor aware of any hearing or vision impairments before class begins on the first day. If you need other assistance, please contact the training center prior to attending the class.
Course materials and software will be provided at class.
Notepads and pens are normally provided in the student kit, however it's best to bring your own writing materials to class.
Students need to bring your own computers with the following characteristics:

• Laptop with Ethernet capability (wireless or wired RJ-45)
• Windows XP Laptop (preferred)
• Local Administrator Privileges, with ability to turn off firewall
• Notepad and pen or pencil
• Laptops are not necessary for classes held in Phoenix

The majority of our classes run from 9am - 5pm. As there may be some exceptions, please check your confirmation email or our website. This information can be found in the course details.
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DWWTC's tax ID (W-9 form) can be sent upon request. Please contact our registration office directly for that information.
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Invoices are processed the week prior to the class. If you need an invoice to generate payment, please contact our registration office.
E mail registrar@dwwtc.com to request a proforma invoice. Please state the student's complete name, date and location of the class, student's company name, billing and shipping address, contact email and phone number. Please allow 2-3 days for processing.
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Regardless of any corporate terms, DWWTC maintains the same payment policy as the airline industry and other higher edcuation institutions. Payment is required 2 weeks prior to the start date of the class. If your company is paying by PO and maintains a Net30 terms on payment, please contact your sales representative or our registration office to discuss payment terms. We'll be happy to arrange payment in a mutually agreeable timeline that allows you to attend the class without suffering the consequences of corporate policies whenever possible.
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Please contact your DWWTC sales representative for a quotation for a single seat, onsite event or voucher information by sending email to sales@dwwtc.com . Please state the student's complete name, date and location of the class, student's company name, billing and shipping address, contact email and phone number. You should see a reply within 12 hours.
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Our schedule is updated weekly. If you cannot find what you're looking for, send a request to sales@dwwtc.com. We will try our best to meet your request or offer helpful alternatives.
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You will be contacted by DWWTC registrar to either move your class to another date, another location, convert to a LIVE Virtual CLassroom event or arrange a complete refund of funds paid. DWWTC will work as hard as we can to maintain any scheduled class including running classes with as few as 3 students
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There are NO refunds available for lab rentals, and DWWTC requires at least 5 business days notice to cancel or reschedule lab time. If you find that you are unable to meet your timeline for lab rental please contact DWWTC immediately. Hardware failures that prevent students from remaining operational within a short time will be rescheduled on another day at no charge
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Please go to the DWWTC lab rental registration page and submit a request. You will be contacted within 24 hours with a response.
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